Privacy Policy

1. Who we are

This Privacy Policy explains how WINDSCREEN WIZARDS LTD (“we”, “us”, “our”) collects, uses, and protects your personal data.

2. Personal data we collect

Depending on how you contact us (phone, WhatsApp, web form), we may collect:

• Name
• Phone number
• Email address (if you provide it)
• Vehicle details (including registration number)
• Postcode and service address (to provide mobile services)
• Photos of vehicle damage you choose to share
• Communications with us (including WhatsApp messages and call notes)
• Insurance details where you request help with an insurance claim (e.g. insurer name, claim/reference number)

3. How we use your data

• To provide quotes and book appointments
• To deliver windscreen replacement or chip repair services
• To communicate with you about scheduling, changes, and service updates
• To support insurance-related workflows when you request it (e.g. providing required information to an insurer/administrator)
• To keep records for accounting, tax, and legal compliance

We do not sell your personal data.

4. Our lawful bases (UK GDPR)

We process personal data under the following lawful bases:

• Contract: where you request a quote or book a service.
• Legitimate interests: to respond to enquiries, manage bookings, and run our business effectively.
• Legal obligation: to comply with tax, accounting, or other legal duties.
• Consent: for non-essential cookies/analytics (where used) and for marketing communications where required.

5. Sharing your data

We may share your data with third parties only when necessary to deliver the service or meet legal obligations, including:

• Insurers, claims administrators, or brokers (where you ask us to help with an insurance claim)
• Suppliers (e.g. ordering the correct glass using vehicle details)
• Payment and accounting providers
• IT/service providers that support our website or communications tools

6. Data retention

We keep personal data only as long as necessary for the purposes described above, including legal and accounting requirements.

7. Your rights

Under UK GDPR, you have rights including access, correction, deletion, objection, restriction, and data portability (depending on the lawful basis). To exercise your rights, contact us using the business details above.

8. Cookies & analytics

We use cookies to help the website function and (optionally) to measure website performance. Non-essential cookies (such as analytics) will only be used if you consent via our cookie banner. See our Cookie Policy for more details.

9. Contact & complaints

If you have concerns about how we use your data, please contact us first. You can also complain to the Information Commissioner’s Office (ICO).